How do I create a ticket to Micaforce Helpdesk?

There are two methods to create a ticket to Micaforce Helpdesk.

[Prerequisites]

You need to have a registered account at Micaforce Helpdesk site. If you have not registered the account, please follow the steps at here.

[Procedure]

• Method 1: Email

Simply send an email to helpdesk@micaforce.com. Within a few minutes, you will receive an email to confirm the ticket has been generated. And you will be provided a ticket number. You may reply to this email to add additional notes.

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    • Be noted that it is possible to cc helpdesk@micaforce.com to generate the ticket. 

• Method 2: Web form (best for big attachment)

1. Go to http://support.micaforce.com
2. If above link does not automatically redirect, you can go to https://micaforce.freshdesk.com instead.
3. Click "Submit a ticket" link at upper right corner. 
4. Fill in the fields related to the issue you are reporting. If you have not signed in, you will be asked to provide your email. In this case, make sure you type the registered email at Micaforce Helpdesk site.
5. Submit the request. You will see an pop up message instantly to tell you if the request has been received successfully.
6. In the mean time, you should receive an email informing you that the ticket is created. The ticket details are provided in the email.